Shipping Policy

At Velosiya Fashion, we aim to deliver your orders quickly and safely. Please review our Shipping Policy below for details about order processing and delivery.

1. Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a shipping confirmation message or email with tracking details.

2. Delivery Time

Delivery times may vary depending on your location.

• Metro Cities: 3–5 business days

• Other Locations: 5–7 business days

Please note that delivery timelines may be affected by unforeseen circumstances such as weather conditions, courier delays, or high order volumes.

3. Shipping Charges

• We may offer free shipping on selected products or during promotional offers.

• If applicable, shipping charges will be displayed during checkout before completing your order.

4. Order Tracking

After your order is shipped, you will receive a tracking ID that allows you to track your shipment through the courier partner's website.

5. Delivery Issues

If you face any issues with delivery, such as:

• Delayed delivery

• Damaged package

• Incorrect product received

Please contact us within 48 hours of receiving your order so we can assist you promptly.

6. Incorrect Address

Please ensure that your shipping address and contact details are correct at the time of placing the order. Velosiya Fashion will not be responsible for delays or delivery issues caused by incorrect address information.

7. Contact Us

For any shipping-related queries, please contact us:

Email: velosiya.official@gmail.com

Exchange Policy

NO RETURN POLICY

At Velosiya Fashion, we strive to provide high-quality fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our exchange policy below.

1. Exchange Eligibility

You may request an exchange if:

The item received is damaged, defective, or incorrect.

The product is unused, unwashed, and in its original condition.

The exchange request is made within 2 days of delivery.

Items must be returned with their original packaging, tags, and invoice.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

Products that have been used, washed, or altered.

Items without original tags or packaging.

Products purchased during special sale or clearance offers (if applicable).

3. Exchange Process

To initiate an exchange:

Contact our support team within 2 days of delivery.

Provide your order number and product images if the item is damaged or incorrect.

Our team will review your request and guide you through the exchange process.

Once approved, you may be asked to ship the product back, or we may arrange a pickup depending on your location.

4. Exchange Conditions

Exchanges are only applicable for damaged, defective, or incorrect items.

The replacement product will be shipped after the returned item is received and inspected.

If the requested replacement is unavailable, store credit may be offered.

5. Shipping Charges

Shipping charges are non-refundable.

If the exchange is due to our mistake (damaged or incorrect item), we will cover the return shipping cost.

6. Contact Us

If you need help with an exchange, please contact us:

Email: velosiya.official@gmail.com