Exchange Policy

NO RETURN POLICY

At Velosiya Fashion, we strive to provide high-quality fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our exchange policy below.

1. Exchange Eligibility

You may request an exchange if:

The item received is damaged, defective, or incorrect.

The product is unused, unwashed, and in its original condition.

The exchange request is made within 2 days of delivery.

Items must be returned with their original packaging, tags, and invoice.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

Products that have been used, washed, or altered.

Items without original tags or packaging.

Products purchased during special sale or clearance offers (if applicable).

3. Exchange Process

To initiate an exchange:

Contact our support team within 2 days of delivery.

Provide your order number and product images if the item is damaged or incorrect.

Our team will review your request and guide you through the exchange process.

Once approved, you may be asked to ship the product back, or we may arrange a pickup depending on your location.

4. Exchange Conditions

Exchanges are only applicable for damaged, defective, or incorrect items.

The replacement product will be shipped after the returned item is received and inspected.

If the requested replacement is unavailable, store credit may be offered.

5. Shipping Charges

Shipping charges are non-refundable.

If the exchange is due to our mistake (damaged or incorrect item), we will cover the return shipping cost.

6. Contact Us

If you need help with an exchange, please contact us:

Email: velosiya.official@gmail.com